Shipping
Policy
How ASM Sports Tech handles order processing, dispatch, delivery lead times, international shipments, customs and tracking across supported markets.
- Tracked delivery
- International shipping
- Clear processing
How Shipping Works
Shipping is organised around order processing, dispatch timing, pre-order lead times, international compliance, tracking and post-dispatch support.
UK shipping
Structured fulfilment across mainland destinations with courier delivery.
International shipping
Available to most regions, with customs handling depending on destination.
Tracking & updates
Tracking is issued after dispatch and monitored through courier systems.
Pre-order items
Lead-time products follow a separate fulfilment rhythm from stocked items.
Shipping Information
We use professional couriers for domestic and international delivery. Depending on dimensions, destination and shipment profile, your order may go through different approved courier partners.
Shipping cost is shown at checkout. For oversized components, multi-box freight or destination-specific adjustments, we may contact you before dispatch to confirm the correct arrangement.
Processing & Dispatch Timing
UK orders
- Typical processing: 2–5 business days
- Most stocked orders dispatch within ~3 business days
- Large or complex consignments may need extra time
- Business days are Mon–Fri, excluding bank holidays
International orders
- Typical processing: 3–10 business days by region
- Export docs and destination controls may add time
- Customs-sensitive destinations may need verification
- Transit varies by country and local courier
Pre-Order & Made-to-Order
Some products are supplied on a lead-time or pre-order basis. These are marked clearly on the product page and aren't ready-to-dispatch stock.
- Lead times vary by programme and production queue
- Typical made-to-order timing is around 4–8 weeks where stated
- Pre-order items follow a different timeline from stocked orders
- Cancellation may only be possible before manufacturing or allocation begins
Customs, Duties & Import
UK & export structure
- UK shipments follow current domestic checkout pricing
- International orders may be subject to destination import rules
- Export shipments must comply with customs regulations
- High-value shipments may need end-user or security verification
Customer responsibility
- Import duties and taxes outside included jurisdictions are the customer's responsibility
- Customs clearance timing is controlled by destination authorities, not ASM
- Not complying with import requests may delay delivery
- Refused import charges may affect shipment and refund outcome
Tracking & Shipping Status
Once dispatched, you'll receive shipping confirmation and tracking where available. Tracking numbers become active according to the courier's own system timing.
- Shipping confirmation is issued after dispatch completes
- Tracking activation may take time after label creation
- Review progress via courier links or order history where available
- Delivery notifications are handled by the courier network where supported
Rates & Delivery Issues
Shipping rates
Shown at checkout. Some destinations or oversized freight may need rate confirmation.
Item not received
Review the tracking record and courier notices first; we can help with shipment follow-up.
Tracking not active
A short delay between dispatch and live tracking is normal. If unusual, contact us.
Delivery isn't just transport. It's part of the product.
An order or shipping question?
Contact ASM Sports Tech for shipping clarification, delivery assistance, customs questions or pre-order guidance.