Return &
Refund Policy
How ASM Sports Tech handles returns, refunds, exchanges, damaged items, warranty-linked issues and special-order exclusions.
- 14-day return window
- Damaged item support
- Structured refunds
What This Policy Covers
Structured around return eligibility, damaged-item handling, warranty-linked issues, refund timing, exchanges and shipment exceptions.
Returns
Accepted within the policy window where the item is eligible and in acceptable condition.
Damaged items
Incorrect, damaged or defective deliveries are reviewed separately from standard returns.
Exchanges
Subject to stock availability and product suitability.
Refunds
Processed after inspection, by the method set out below.
Return Window & Condition
14 DaysWe apply a structured return window. Requests must be made within the permitted period after delivery, and returned goods must meet the condition standard before a refund is considered.
- Return request within 14 days of receiving the item
- Once accepted, send the item back within the approved period
- Items must be unused, uninstalled and in original condition
- Original packaging, manuals, warranty cards and accessories retained where applicable
- Protective films or seals intact where relevant
Non-Returnable Items
Custom-fabricated
Bespoke, made-to-order or custom items aren't returnable unless confirmed defective.
Gift cards & outlet
Gift cards and outlet-type categories are excluded from ordinary return eligibility.
Clearance / final sale
Final-sale items aren't returnable unless a verified defect is present.
Faulty or Damaged Items
Products are inspected before dispatch. If an item arrives damaged, defective or incorrect, contact us immediately with photos so we can assess it properly.
- Check the shipment immediately if parcel damage is visible
- Provide photos of the item, packaging and issue as early as possible
- Report an incorrect item immediately for fast resolution
- Verified delivery faults may qualify for return shipping and full refund or replacement
Warranty Claims
Performance and aerodynamic components may also fall under the ASM Sports Tech warranty, where stated on the product and warranty pages.
Warranty basis
Handled by product category, purchase channel and applicable coverage terms.
Separate from returns
Warranty review isn't the same as ordinary return eligibility and may follow a dedicated inspection.
The Return Process
Contact us within the eligible period and explain the reason for the return.
Provide order details and photos where requested so we can assess it.
Once approved, securely repack and follow the return shipping instructions.
Refund processing begins after the item is received, reviewed and accepted.
International Returns
Return shipping
Approved international returns use the label or method we specify.
Duties & fees
Customs duties, taxes or government charges may remain non-refundable.
Return transit
International return timing varies by country and courier route.
Refund Methods & Partial Refunds
Refunds normally go back to the original payment method unless an alternative — like store credit — is agreed. Partial refunds may apply where returned items are incomplete, used or damaged, or where only part of an order is returned.
- Refunds generally return to the original payment source
- Store credit may be available where offered or agreed
- Partial refunds may apply for damaged, incomplete or missing-part returns
- Partial refunds may apply where only part of the order is returned
Exchanges
Exchange requests
For a different size, variant or compatible part, contact us first so we can confirm stock and fitment.
Value differences
Exchanges are for equal or lower-value replacement, with price differences refunded or charged where applicable.
Lost, Stolen or Delayed Packages
Pre-delivery loss
If confirmed lost in transit, we review for reshipment or refund after courier investigation.
Return shipments
Use the approved tracked method; we can't cover untracked or non-approved return loss.
Delivery delays
Courier delay alone isn't loss; tracking and investigation may be needed first.
Exceptions & Cancellations
Wrong item shipped
If we shipped the wrong item, return shipping and replacement are handled by support.
Order cancellations
Possible only within the early window before fulfilment, allocation or shipment has progressed.
Changes to This Policy
We may revise this policy periodically in line with operational, legal or fulfilment updates. The latest published version is the active policy.
Returns handled with the same clarity as the product itself.
A return, exchange or damaged item?
Contact ASM Sports Tech for return requests, refund clarification, exchange handling, warranty support or delivery assistance.